14. Online store — sale of goods & services

Where our website offers goods or services for sale, the following additional terms apply to your purchase. If there is any inconsistency between these online-store terms and the general terms above, these online-store terms apply to your purchase.

15. Orders & contract formation

• Placing an order on our website is an offer by you to purchase the selected goods or services on these terms. The order confirmation email we send immediately after checkout acknowledges receipt of your order — it does not, by itself, mean we have accepted it.
• A binding contract is formed when we accept your order. We typically do this by dispatching the goods (or commencing the service) and sending a dispatch/shipping confirmation. Until then we may decline or cancel the order for any lawful reason — including stock unavailability, a suspected fraudulent order, a pricing or product-description error, or our inability to deliver to your address.
• If we cancel an order you have already paid for, we will refund the amount you paid using the original payment method.

16. Pricing, GST & currency

• Unless stated otherwise, prices shown on the website are in Australian Dollars (AUD) and, where applicable, include GST.
• Shipping, handling and any payment-surcharge fees are shown at checkout before you confirm your order.
• We try to ensure prices are correct, but occasional errors occur. If we discover a clear pricing or product-description error after you place an order, we will contact you to either confirm the corrected price (which you may accept or decline) or cancel the order and refund any amount you have paid.
• Prices and product availability may change at any time without notice. Changes do not affect orders we have already accepted.

17. Stock & availability

Stock information shown on the website is indicative. If an item is unavailable after you order it, we may offer you a back-order, a substitute item, a partial fulfilment, or a full refund of the affected item. You may choose which option you prefer where we offer a choice.

18. Payment

• Payment is required in full at checkout, except where we expressly offer a buy-now-pay-later or deposit option.
• Payments are processed by third-party PCI-DSS-compliant providers (such as Stripe, PayPal, Square or similar). We do not store your full card number or CVV. Your use of a payment provider is subject to that provider's own terms.
• We may decline a payment or order where our payment processor flags it as high risk, where the billing details cannot be verified, or where we reasonably suspect fraud.

19. Shipping, delivery & risk

• Delivery times shown on the website or at checkout are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, or events outside our reasonable control are not our responsibility.
• You are responsible for providing a correct delivery address. If a parcel is returned to us because of an incorrect or incomplete address, you may be charged for re-delivery.
• Title to the goods passes to you on full payment. Risk of loss or damage to the goods passes to you when the goods are delivered to the address you provided, or to a person at that address, or where you have authorised the carrier to leave the parcel without signature, when the carrier leaves the parcel at that address.

20. Returns, refunds & exchanges (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If you change your mind, we may at our discretion offer a refund, store credit or exchange, subject to the goods being returned unused, in their original condition and packaging, within the period stated in our Returns Policy (if any). Change-of-mind return shipping is at your cost unless we say otherwise.

Refunds are processed to the original payment method. Please allow a reasonable period for your bank or payment provider to credit the refund to your account.

21. Promotions, coupons & discount codes

• Discount codes and promotional offers are subject to the specific terms shown with the offer. Unless stated otherwise, codes are single-use per customer, cannot be combined with other offers, have no cash value, and may be withdrawn or amended at any time.
• We may cancel an order that we reasonably consider involves misuse of a discount code, including codes used outside their intended scope or in breach of these terms.

22. Customer accounts

• You may need to create an account to place an order or access certain features. You must provide accurate information and keep your login credentials confidential. You are responsible for activity on your account.
• You must promptly notify us if you believe your account has been accessed without authorisation. We may suspend or close an account that we reasonably believe is being misused or that has materially breached these terms.

23. Product descriptions, images & user content

• We take reasonable care to describe and depict products accurately. Colours, finishes and small details shown in images are indicative — actual products may vary slightly due to monitor calibration, photography, batch variation, and natural materials.
• If you submit a product review, rating, photo or other content to the store, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and display that content in connection with the store and our marketing. You must own (or have permission to license) the content, and it must not be misleading, defamatory, infringing or unlawful. We may remove user content at our discretion.

24. Limitation specific to online sales

To the maximum extent permitted by law, and without limiting the general Limitation of Liability clause above, our total liability arising out of or in connection with any order is limited (at our option) to resupplying the goods or services, or refunding the price you paid for them. Nothing in these terms limits rights you have under the Australian Consumer Law that cannot be limited.