Sweepers Australia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms of this policy.
We collect information necessary to provide our services and respond to your inquiries. This includes:
We collect information through several primary methods:
We use the data we collect to:
Our website utilizes Google’s advertising and analytics services.
We do not sell, rent, or lease our customer lists to third parties. We may share data with:
As we use service providers such as Google, Fillout, and our booking platform, your personal information may be transferred to, and stored at, a destination outside Australia (including the United States). By providing us with your personal information, you consent to this disclosure. We take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.
Our website is built on WordPress and utilizes industry-standard security measures, including SSL encryption and security plugins, to protect data submitted via forms. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.
Our website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.
Our website is not intended for use by individuals under the age of 15. Under Australian privacy guidelines, individuals aged 15 and over are generally presumed to have the capacity to consent to the collection of their personal information. (Note: Under the GDPR for European Union residents, this age is 16.) We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 15 without parental consent, we will take steps to delete that information from our servers.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be effective immediately upon posting the updated policy on our website.
Under the APPs, you have the right to access the personal information we hold about you and request corrections.
If you are located in the European Union or California, you have additional rights under the GDPR and/or CCPA:
For questions regarding this policy, please contact:
Sweepers Australia
Phone: 1800 358 770
If you purchase goods or services through our online store, we collect and process additional information so we can fulfil your order and meet our legal obligations:
We use third-party PCI-DSS-compliant payment processors (such as Stripe, PayPal, Square, Afterpay or similar) to take payments. When you pay, your card details are submitted directly to the processor — we never see or store the full card number or CVV. The processor returns a token and transaction status to us so we can record and fulfil the order. Each processor maintains its own privacy policy, which governs how it handles your payment data.
To deliver your order we share the recipient name, delivery address, contact phone and email, and order contents with shipping carriers (such as Australia Post, Sendle, StarTrack, or our chosen courier) and, where relevant, with warehouses or suppliers who fulfil the order on our behalf. These providers may use that information to contact you about delivery and to provide tracking updates.
If you create an account, you are responsible for keeping your login details confidential and for activity that occurs under your account. We store your password using one-way cryptographic hashing — we cannot read or recover it. You can update your details from your account dashboard, or request that we close your account by contacting us. We may need to retain certain order, tax and accounting records for the period required by Australian law (typically at least 5 years for tax records) even after the account is closed.
We send transactional emails relating to your order (order confirmations, payment receipts, shipping notifications, refund and return updates). These are necessary to perform the contract with you and are not promotional — you cannot opt out of them while we are fulfilling your order.
Where you opt in, we may also send marketing communications such as newsletters, product recommendations, abandoned-cart reminders, and post-purchase review requests. You can unsubscribe from these at any time using the link in the email — your account, order history and transactional emails will not be affected.
Our store sets strictly-necessary cookies to remember the contents of your cart, keep you signed in, apply discount codes, and complete checkout. These cookies cannot be disabled without breaking the store. We may also use analytics and advertising cookies as described in this policy — those are optional and subject to your consent choices.
We retain order, invoice, payment and tax records for the period required by Australian taxation and consumer law (generally at least 5 years from the date of the transaction). We retain account information for as long as your account is active, plus the period required to defend or bring legal claims. Where you ask us to delete your data, we will do so to the extent we are not required by law to keep it.
